Return and Refund Policy

Family Strong Gear products are printed to order. Except where required by law, we do not accept returns or exchanges for a change of mind, ordering the wrong size or color, or selecting the wrong product. Please review product details and size charts before purchasing.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing defect, or is not what you ordered, please contact JosephBayless@FamilyStrongGear.onmicrosoft.com promptly, within 30 days of delivery, with your order number, a description of the issue, and clear photos of the item and affected area. This reporting request does not limit your statutory rights.

We will review the issue and arrange a replacement or refund as appropriate, at no additional cost to you. Please do not mail items back without contacting us first.

Refunds

Approved refunds are issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to post the refund.

Your consumer rights

This policy does not limit any mandatory cancellation, return, refund, or warranty rights. Where applicable, eligible EU/EEA customers may withdraw from an online purchase within 14 days of delivery. Exceptions for goods made to your specifications or clearly personalized apply only where permitted by law; printing a product to order does not automatically remove those rights. Contact us to exercise any applicable rights.

Orders placed before this policy was updated remain subject to the policy applicable at the time of purchase and applicable law.